Shipping & returns

Where we ship. Everywhere in Pakistan that TCS, Leopards Courier, M&P reach. We do not currently ship outside Pakistan.

Delivery charge. Rs 200 flat, anywhere in the country. Orders over Rs 1,000 ship free. The exact total is confirmed in your WhatsApp chat before dispatch, so there is never a surprise at the door.

Dispatch. Orders confirmed before 4 PM on a working day are dispatched the same day. Orders confirmed later go out the next working day. We do not dispatch on Sundays or public holidays.

Delivery time. 1–2 working days for Karachi, Lahore, Islamabad and Rawalpindi; 2–4 working days elsewhere. See city-by-city delivery times.

Tracking. We send your tracking number on WhatsApp as soon as the courier collects the parcel.

Failed deliveries. If the courier cannot reach you, they will normally attempt twice more. Parcels returned to us after three failed attempts can be re-dispatched, but the second delivery charge applies.

Cash on delivery is the only payment method in this version of the store. You pay the courier in cash when the parcel is handed to you. Nothing is charged in advance, we never ask for card details, and this website collects no payment information of any kind.

Please have the exact amount ready where possible — couriers do not always carry change.

Damaged, leaking or wrong item. Message us on WhatsApp at +92 327 9356952 within 7 days of delivery with a photo of the item and its packaging. We will replace it or refund you in full, whichever you prefer, and you will not pay delivery again.

Change of mind. An opened bottle of hair oil cannot be resold, so we cannot accept it back. If the bottle is unopened and the seal is intact, message us within 7 days and we will arrange a return — the return delivery charge is yours in that case.

Reactions. If you have a reaction to the product, stop using it and contact us. We will refund you in full regardless of how much is left in the bottle, and we would like to know what happened. Please patch test before first use, and note that the oil contains sweet almond (tree nut) oil.

Refund timing. Refunds on cash-on-delivery orders are sent by bank transfer or mobile wallet within three working days of us confirming the return.